How to open a support ticket

Our support team is available around the clock. The best way to reach us — and keep a record of the conversation — is a support ticket.

Open a ticket

  1. Log in to your client area.
  2. Click Support → Open Ticket.
  3. Choose the right department (Support, Billing or Sales), add a clear subject, and describe your issue.
  4. Attach screenshots if they help, then click Submit.

Tips for a fast reply

  • Include the domain or service the issue affects.
  • Quote any error messages exactly as they appear.
  • Tell us what you've already tried.

You'll get email updates as we reply, and can view the full thread anytime under Support → My Tickets. For account changes, a ticket also confirms the request is really from you.

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