What happens if an invoice is not paid
If a hosting or domain invoice goes unpaid past its due date, services can be interrupted. Here's the timeline and how to avoid it.
The usual sequence
- Reminders — we email you before and after the due date.
- Late fee — an overdue invoice may attract a small late fee.
- Suspension — after a grace period, the service is suspended and your site/email go offline (your data is kept safe).
- Termination — if it stays unpaid much longer, the service and its data may be removed.
Already suspended?
Simply pay the outstanding invoice and your service is usually reactivated automatically within a few minutes. Domains follow their own expiry timeline.
Need more time?
If you're in a tight spot, talk to us before the due date — we'll do our best to help.